Repairs moving. Everyone kept in the loop.
The tenant, owner and contractor are all asking about a maintenance request in different conversations.
WE BUILDOwner and tenant enquiry forms · Maintenance requests with photos · Contractor appointment administration
Your work. Our build.
- 01Receive the maintenance request
- 02Check the manager’s next action
- 03Arrange the contractor
- 04Share the approved update
- 05Record the completed administration
Each handover is a chance to make the day run better.
How we help.
Four levels, from a property enquiry to a maintenance update each authorised person can follow.
Be found.
Show owners how to reach your property-management team.
- Clear management service information
- Useful local property administration content
- Owner enquiry forms capture the property context
- Tenant service requests have a clear administrative entry
Be heard.
Give a property question a clear, authorised response.
- Helpful management updates your team approves
- Private feedback about the service experience
- Property questions stay with the current request
- Managers approve messages for each authorised recipient
Be remembered.
Keep the property, contacts and request history together.
- Useful owner updates with permission
- Personal follow-ups when the manager agrees them
- Authorised contacts linked to the property record
- Request history available to the responsible management staff
Be called back.
Hand the contractor the current request, not another copied message.
- Clear information about an agreed repair appointment
- Useful notices about confirmed request progress
- Approved request notes linked to the contractor handover
- Appointment and update status visible to the property manager
Behind each level: software built around the way you work.
Start with your working day.
“A contractor has the address but not the latest request notes.”
“The owner asks for an update already recorded in another system.”
Illustrative owner situations.
Works alongside tools like…
PropertyMe, Microsoft 365, Google Workspace.
We connect your tools. We check access and available connections with you before the fixed quote.
Bring the process that frustrates you. We’ll work out what to build.
A few things to know.
Can maintenance photos stay with the right property request?
We can collect the approved request fields and file references, then connect them to the property record where the management system allows it.
Can owners and tenants see different information?
Yes. We agree each authorised role’s access and the updates your manager approves before building the property portal.
How much does it cost?
We quote after the free 30-minute call: a clear, fixed scope.
Do we need to replace our existing tools?
We start with what you have and connect it where practical.
What happens after launch?
We help your team use the system, measure what changes and improve it.
What level is your business on?
A free 30-minute call and a one-page plan within 2 business days. Most builds live in 4 weeks. Fixed quote after the call.
