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Privacy policy

Effective 14 October 2026.

Zenith IT Services Pty Ltd (ABN 54 689 671 323) (“Zenith”, “we”, “us”) is an Australian company with an office at Suite 329, 98–100 Elizabeth St, Melbourne VIC 3000, Australia. This policy explains how we handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What we collect

When you use our website, request a free check, book a call, message us or work with us, we may collect:

  • your name, business name, role, email address and phone number;
  • your type of business, location and the details you share about your enquiry;
  • booking details made through our scheduling page;
  • messages you send us by email, WhatsApp, SMS or phone;
  • if you become a client, billing details and information needed to deliver the agreed work;
  • basic technical information about website visits (pages viewed, device and browser type, approximate region). Our website analytics does not use cookies and does not identify you personally.

We collect information directly from you. You can contact us without giving your name, but we may not be able to help fully.

2. Why we use it

  • to reply to your enquiry and arrange your free check or call;
  • to prepare a plan, quote and proposal;
  • to deliver, support and improve the services we agree with you;
  • to manage our business, billing and records;
  • to keep our website and systems secure and working;
  • to meet our legal obligations.

3. Marketing by WhatsApp, email and SMS

When you give us your phone number or email address, for example in a free check, contact or booking form, we will use them to send you marketing about our services, offers, events and useful updates by WhatsApp, email and SMS, in line with Australian privacy and spam laws.

  • We tell you this where we collect your details, before you submit a form.
  • Every marketing message says it is from Zenith and tells you how to stop it.
  • You can opt out at any time: reply STOP to an SMS or WhatsApp message, use the unsubscribe link in an email, or contact us. We action your request within 5 business days.
  • Opting out of marketing does not stop service messages about work you have asked us to do.
  • We do not sell your personal information or share it with others for their own marketing.

We follow the Spam Act 2003 (Cth) for commercial electronic messages.

4. Who we share it with

We share information only as needed to run our business and deliver our services, with:

  • Vercel, for website hosting and privacy-friendly website analytics;
  • Resend, for sending emails, including confirmations of your enquiry;
  • Lark, for our customer records, scheduling and team workspace;
  • Meta (WhatsApp Business), for WhatsApp messages;
  • our SMS provider, when we send SMS;
  • our team members and contractors in Australia, India and the United States who work on your project, under confidentiality obligations;
  • professional advisers, such as accountants and lawyers, or where the law requires.

5. Overseas handling

Some of these providers and team members store or access information outside Australia, including in the United States, Japan, Singapore and India. Before disclosing information overseas, we take reasonable steps to ensure it is handled consistent with the APPs, including through provider terms and confidentiality agreements.

6. Keeping it secure

We use reputable providers, access controls, two-factor login and limited team access to protect your information. We keep information only as long as we need it for the purposes above or to meet legal and record-keeping obligations, then delete or de-identify it. No online system is completely secure. If we become aware of a data breach likely to cause serious harm, we will notify you and the OAIC as the law requires.

7. Client systems we build

When we build or manage systems for your business, any information about your customers stays yours. We handle it only on your instructions and under our agreement with you.

8. Access, correction and complaints

You can ask to see or correct the personal information we hold about you, and we will respond within 30 days. If you have a complaint about how we handled your information, contact us first and we will respond within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) on 1300 363 992.

9. Contact us

Zenith IT Services Pty Ltd
Suite 329, 98–100 Elizabeth St, Melbourne VIC 3000, Australia
Email: hello@zenithitservices.com.au

10. Changes

We may update this policy. The current version and its effective date are always on this page.