Freight moving. Fewer updates to chase.
The customer asks for a shipment update that dispatch has recorded in a different system.
WE BUILDFreight quote request forms · Shipment document collection · Dispatch administration handovers
Your work. Our build.
- 01Receive the freight request
- 02Confirm the shipment brief
- 03Prepare dispatch administration
- 04Share the approved status
- 05Record the next customer enquiry
Each handover is a chance to make the day run better.
How we help.
Four levels, from a freight enquiry to an approved shipment update the customer can follow.
Be found.
Help a customer explain the freight work they need.
- Clear information about your logistics services
- Approved explanations of the enquiry process
- Freight forms collect the agreed shipment context
- Requests reach the team responsible for quotation review
Be heard.
Keep shipment communication clear from the first response.
- Useful customer service information
- Private feedback about shipment administration
- Customer questions stay with the current shipment reference
- Dispatch-approved status drafts reach the office for review
Be remembered.
Give the shipment paperwork a current, controlled place.
- Permission-based customer updates
- Personal follow-ups on agreed repeat freight work
- Document requests linked to the current shipment record
- Customer and staff access limited to agreed participants
Be hired again.
Bring dispatch and the customer-facing office into the same view.
- Clear information about confirmed shipment arrangements
- Useful status notices your team approves
- Approved dispatch statuses feed the customer portal
- Outstanding administration shown with a responsible owner
Behind each level: software built around the way you work.
Start with your working day.
“The same shipment reference is typed into several tools.”
“The office cannot see which document dispatch still needs.”
Illustrative owner situations.
Works alongside tools like…
CartonCloud, Xero, Microsoft 365.
We connect your tools. We check access and available connections with you before the fixed quote.
Bring the process that frustrates you. We’ll work out what to build.
A few things to know.
Can customer updates follow the shipment reference?
We agree which dispatch statuses can be shared, who approves them and how the current shipment reference is checked before a message is sent.
Can missing shipment documents appear in a checklist?
We can connect an approved document request to the shipment administration, with access limited to your authorised team and customer contacts.
How much does it cost?
We quote after the free 30-minute call: a clear, fixed scope.
Do we need to replace our existing tools?
We start with what you have and connect it where practical.
What happens after launch?
We help your team use the system, measure what changes and improve it.
What level is your business on?
A free 30-minute call and a one-page plan within 2 business days. Most builds live in 4 weeks. Fixed quote after the call.
