A calmer reception. A clearer next visit.
The phones are busy and reception is still chasing the forms for today’s appointments.
WE BUILDOnline practice appointment requests · Digital intake forms in approved tools · Staff-approved recall messages
Your work. Our build.
- 01Read practice information
- 02Request an appointment
- 03Complete intake
- 04Visit the practitioner
- 05Receive an approved reminder
Each handover is a chance to make the day run better.
How we help.
Four levels, from a patient finding your practice to a prepared appointment.
Be found.
Help a patient find the practice and understand how to request a visit.
- Approved practitioner and service information
- Accurate practice hours and location details
- An accessible appointment request page
- Administrative enquiries assigned to the reception workflow
Be heard.
Keep practice feedback with the people who can answer it.
- Approved appointment and practice updates
- Private administrative feedback channels
- Feedback messages reach the practice manager
- Reply drafts require staff approval before sending
Be remembered.
Remember the recall without losing sight of the booking.
- Consent-based appointment reminders
- Useful preparation messages approved by the practice
- Recall tasks linked to the practice record
- Booked patients excluded from duplicate reminders
Be booked again.
Give reception a prepared appointment to work with.
- Clear instructions for the next visit
- Helpful information when a booking changes
- Digital intake status visible to authorised reception staff
- Confirmed appointment details connected to the practice calendar
Behind each level: software built around the way you work.
Start with your working day.
“We answer the same booking questions while patients wait at the desk.”
“A missing form is only noticed when the appointment starts.”
Illustrative owner situations.
Works alongside tools like…
HotDoc, Cliniko, Microsoft 365.
We connect your tools. We check access and available connections with you before the fixed quote.
Bring the process that frustrates you. We’ll work out what to build.
A few things to know.
Can reception see whether intake is complete?
We can show the agreed form-completion status alongside the appointment, with access restricted to the staff authorised by your practice.
Can you automate practice recalls?
Only the administrative steps agreed with the practice. Qualified staff supply the recall rules and clinical decisions; messaging checks consent and current bookings.
How much does it cost?
We quote after the free 30-minute call: a clear, fixed scope.
Do we need to replace our existing tools?
We start with what you have and connect it where practical.
What happens after launch?
We help your team use the system, measure what changes and improve it.
What level is your business on?
A free 30-minute call and a one-page plan within 2 business days. Most builds live in 4 weeks. Fixed quote after the call.
