A clearer service. A request with a next step.
The resident has submitted a request but the service team cannot see who owns the next update.
WE BUILDAccessible public-service request forms · Resident request-status portals · Staff review and approval handovers
Your work. Our build.
- 01Find the service
- 02Submit the agreed request
- 03Assign the staff review
- 04Prepare an authorised update
- 05Show the next service step
Each handover is a chance to make the day run better.
How we help.
Four levels, from finding the public service to an authorised response that can be followed.
Be found.
Make public-service information easy to find and understand.
- Approved service information in plain language
- Accessible explanations of the request process
- Request forms capture the agreed service reference
- Alternative contact methods remain visible for public users
Be heard.
Give public feedback a clear, authorised response.
- Approved public-service updates
- Accessible private feedback routes where appropriate
- Feedback assigned to the responsible service staff
- Publication and response drafts require authorised approval
Be remembered.
Keep the contact preference with the request record.
- Useful updates the public user has agreed to receive
- Clear information about the next administrative step
- Request references linked to authorised contact details
- Access permissions checked before sharing status information
Be chosen again.
Show the service team who owns the next action.
- Clear staff-approved progress information
- Useful notices about authorised service changes
- Administration tasks assigned to responsible staff
- Public status views use approved information from the service process
Behind each level: software built around the way you work.
Start with your working day.
“A request is copied between teams without a clear owner.”
“The resident contacts the office again to ask what happens next.”
Illustrative owner situations.
Works alongside tools like…
Microsoft 365, Google Workspace, Moodle.
We connect your tools. We check access and available connections with you before the fixed quote.
Bring the process that frustrates you. We’ll work out what to build.
A few things to know.
Can a resident follow an administrative request status?
We can scope an accessible status view around the information your service authorises for publication, with staff owning decisions and exceptions.
Can access differ between public users and staff?
Yes. We agree roles, data visibility and approval requirements with the responsible service team before building the portal.
How much does it cost?
We quote after the free 30-minute call: a clear, fixed scope.
Do we need to replace our existing tools?
We start with what you have and connect it where practical.
What happens after launch?
We help your team use the system, measure what changes and improve it.
What level is your business on?
A free 30-minute call and a one-page plan within 2 business days. Most builds live in 4 weeks. Fixed quote after the call.
