From a first basket to a favourite shop.
The customer wants an order update while I am matching stock, payments and shipping.
WE BUILDA stock-connected online store · Checkout and fulfilment handovers · Abandoned-basket follow-ups with consent
Your work. Our build.
- 01Discover a product
- 02Check out
- 03Pick and pack
- 04Receive delivery updates
- 05Reorder
Each handover is a chance to make the day run better.
How we help.
Four levels, from the first product search to a repeat purchase that arrives smoothly.
Be found.
Help a shopper understand the product before checkout.
- Search pages for the actual product range
- Useful product demonstrations and content
- Fast product pages with clear delivery information
- Product questions captured with the correct item
Be heard.
Give a delivered order an honest voice.
- Ask for feedback after fulfilment
- Answer common product questions publicly where appropriate
- Review invitations tied to completed orders
- Support approves product reply drafts
Be remembered.
Remember the buyer without sending another irrelevant offer.
- Permission-based replenishment reminders
- Restock news for a requested item
- Order history informs the agreed customer journey
- Basket follow-ups check purchase and opt-out status
Be ordered again.
Connect checkout with the people packing the order.
- Clear direct-store offers
- Delivery updates that set useful expectations
- Paid orders reach the fulfilment queue
- Customer status pages reflect the agreed shipping feed
Behind each level: software built around the way you work.
Start with your working day.
“The warehouse cannot see the same order details as support.”
“We send shipping updates by copying from another system.”
Illustrative owner situations.
Works alongside tools like…
Shopify, Cin7 Core, Microsoft 365.
We connect your tools. We check access and available connections with you before the fixed quote.
Bring the process that frustrates you. We’ll work out what to build.
A few things to know.
Can customers see where an order is up to?
We can show agreed fulfilment and delivery statuses on an order page, using the information your warehouse and shipping tools make available.
Can you follow up an unfinished basket?
We check consent, platform rules and order status first. Messages stop when the customer completes the purchase or opts out.
How much does it cost?
We quote after the free 30-minute call: a clear, fixed scope.
Do we need to replace our existing tools?
We start with what you have and connect it where practical.
What happens after launch?
We help your team use the system, measure what changes and improve it.
What level is your business on?
A free 30-minute call and a one-page plan within 2 business days. Most builds live in 4 weeks. Fixed quote after the call.
