Now Hiring — Project Manager & Business Analyst · Hyderabad, India

Project Manager &
Business Analyst

Open Now·Hyderabad, Telangana, India·Zenith IT Services

Manage client projects end-to-end. Gather requirements, coordinate delivery teams, track progress and ensure client success. Bridge the gap between business needs and technical execution.

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Now Hiring

Hyderabad, India

Client Delivery

Full-Time

About

About the Role

Zenith IT Services is growing across hospitality, insurance, accounting, real estate and technology. We are looking for a client-focused Project Manager and Business Analyst who can manage delivery end to end, keep clients informed and ensure internal teams deliver the right outcomes on time. This role sits between clients and Zenith's delivery teams. You will understand business needs, turn them into clear requirements, plan delivery, track tasks, remove blockers and make sure every client sees consistent progress. You should be comfortable speaking with business owners, gathering requirements, preparing project documents and working closely with designers, developers, AI engineers and operations teams.

Responsibilities

Key Responsibilities

🤝

Client Management & Communication

▸Act as a key point of contact for assigned Zenith clients.
▸Build strong, professional relationships with business owners and stakeholders.
▸Lead requirement-gathering sessions and understand client business goals.
▸Run regular client check-ins, project updates and follow-ups.
▸Communicate progress, risks, blockers, dependencies and next steps clearly.
▸Prepare meeting notes, action items and delivery updates after client discussions.
▸Ensure client feedback is recorded, prioritised and addressed.

📋

Business Analysis & Requirements

▸Understand client processes, challenges, customer journeys and growth opportunities.
▸Translate business requirements into clear user stories, task lists, acceptance criteria and delivery plans.
▸Prepare requirement documents, workflows, process maps and functional specifications where needed.
▸Work with technical teams to clarify scope, integrations, data needs and platform requirements.
▸Identify gaps, risks, assumptions and dependencies early.
▸Help define practical solutions across websites, automation, CRM, WhatsApp, AI, data and digital marketing initiatives.
▸Support user acceptance testing and ensure delivered work meets agreed requirements.

✓

Project Delivery & Team Coordination

▸Create and maintain project plans, task boards, milestones and delivery timelines.
▸Assign and track work with internal teams using Zenith's project-management tools.
▸Ensure every task has a clear owner, priority, due date, status and next action.
▸Track delivery against scope, timelines and client commitments.
▸Conduct daily or regular internal follow-ups to identify blockers early.
▸Coordinate across design, engineering, AI, marketing and operations teams.
▸Escalate delivery risks and delays with clear recommended actions.
▸Ensure completed work is reviewed, documented and shared with clients.

📊

Quality, Reporting & Continuous Improvement

▸Maintain project documentation, change requests and decision records.
▸Prepare weekly project status reports for internal leadership and clients.
▸Track deliverables, upcoming deadlines, risks and pending approvals.
▸Ensure evidence of completed work is attached to tasks where required.
▸Identify process improvements that make Zenith delivery faster, clearer and more reliable.
▸Help build repeatable delivery templates, checklists and client onboarding processes.

Requirements

What We're Looking For

Essential skills and experience for this role.

✓3–4 years of experience as a Project Manager, Business Analyst, Delivery Coordinator or similar role.

✓Strong experience managing client-facing technology or digital projects.

✓Ability to gather requirements and convert them into clear, structured work items.

✓Good understanding of websites, mobile applications, APIs, CRM, automation, data platforms or digital marketing workflows.

✓Experience using tools such as Lark, ClickUp, Jira, Trello, Notion or similar task-management platforms.

✓Strong written and verbal communication skills.

✓Ability to manage multiple projects, priorities and stakeholders.

✓Strong attention to detail, ownership and follow-through.

✓Ability to identify risks early and drive timely resolution.

✓Comfortable working with technical teams and non-technical business owners.

Preferred

Nice to Have

Experience that gives you an edge.

★Experience working with hospitality, insurance, accounting, real estate or service-based businesses.

★Experience with digital transformation, automation, CRM, WhatsApp engagement, AI tools or online-ordering projects.

★Experience working with distributed teams across India and Australia.

★Knowledge of Agile, Scrum or practical delivery frameworks.

★Experience preparing process maps, user stories, UAT plans or client-facing reports.

Benefits

What We Offer

Opportunity to work directly with clients across Australia and India.

Exposure to fast-growing sectors including hospitality, insurance, accounting, real estate and technology.

A high-ownership role with real responsibility for client success.

Opportunity to work with AI, automation, digital platforms and modern delivery practices.

Professional, supportive and growth-focused working environment.

Career growth opportunities as Zenith expands.

Ready to Lead?

Manage projects that matter.

Send us your resume and tell us why you're excited about managing delivery for growing technology clients.