Project & Client Success Coordinator
Coordinate client delivery, lead weekly client calls, track client health and keep technical, marketing and design teams aligned. Based in India, with 1–2 years of relevant experience.
India · 1–2 years
About Zenith
Zenith helps small businesses use technology to improve their operations, customer experience and growth. We work with hospitality businesses and are expanding into other industries, delivering websites, marketing, automation and other digital services. We're looking for someone organised, proactive and comfortable talking to clients. You should enjoy coordinating people, solving problems and making sure commitments turn into completed work.
Your role
You will coordinate day-to-day client delivery, keep project information current and help clients understand what is happening, what comes next and where support is needed. You will work with our client success, marketing, design and technical teams. You'll own coordination and follow-through, with support from the relevant leaders for technical decisions, scope changes and escalations.
Working hours
You must be available to start at 7:00 AM IST to overlap with Australian clients and the team.
Key responsibilities
Project coordination
- Keep Lark, Jira or our chosen project management tool updated with tasks, owners, deadlines, priorities and blockers.
- Turn client discussions into clear actions and confirm commitments with the delivery team.
- Follow up on progress and flag delivery risks before deadlines are missed.
- Check completed work against agreed requirements before communicating completion to clients.
- Maintain meeting notes, decisions and project documentation.
Client communication and success
- Schedule and drive weekly client calls, including agendas, progress updates and action follow-ups.
- Explain delivery status in clear, simple language.
- Track client health, including satisfaction, engagement, unresolved issues and delivery concerns.
- Identify clients who need attention and coordinate a recovery plan with the relevant leader.
- Keep clients informed when timelines or priorities change.
- Support onboarding by collecting requirements, access, approvals and business information.
Team coordination
- Coordinate work across technical, marketing, design and operations teams.
- Understand team availability and agree on realistic delivery dates.
- Raise blockers with a clear explanation, business impact and recommended next step.
- Escalate technical issues to the appropriate lead and track them through resolution.
Zenith business context
- Build a working understanding of Zenith's services and each client's business goals.
- Maintain accurate client records, including scope, key contacts, commitments and previous decisions.
- Connect progress updates to client outcomes, rather than simply listing activities.
- Suggest practical improvements to how we onboard clients, manage work and communicate.
What we're looking for
- 1–2 years of relevant experience in project coordination, client servicing, customer success or operations.
- Clear spoken and written English.
- Confidence leading client conversations and following up with colleagues.
- Experience with Lark, Jira, ClickUp, Trello, Asana or a similar tool.
- Strong organisation, prioritisation and attention to detail.
- Comfort working with technical teams and learning digital services.
- A proactive approach: you notice gaps, ask questions and move work forward.
- Reliable availability to start at 7:00 AM IST to overlap with Australian clients and the team.
Helpful, not required
Hospitality experience, exposure to Australian clients and familiarity with websites, digital marketing or automation would be helpful. Coding is not required.
What success looks like
- Clients know their current status and next steps.
- Weekly calls happen consistently, with clear actions and follow-through.
- Project records reflect the actual state of delivery.
- Risks are raised early, with a proposed way forward.
- Leaders have visibility without needing to chase routine updates.
- You gradually manage agreed client coordination independently.
Why join Zenith?
You'll work closely with the leadership team, gain experience across client delivery and technology, and have room to grow into broader project management or client success responsibilities as your skills and the business develop.
How to apply
Share your CV and a short note covering:
- A client or project you helped coordinate.
- The tools you have used.
- Your notice period and expected compensation.
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